German Customer Support — Remote in Turkey | Bonuses

Cross Border Talents; Muratpaşa; On-site; TRY 180,000 - 260,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive insurance (health and生命)

Job summary

Cross Border Talents in Turkey seeks a German-speaking Customer Support specialist to be the first contact for clients, delivering professional help via phone, email and chat.

You will resolve inquiries, provide product information, document interactions, and collaborate with colleagues to improve service quality, while enjoying remote work flexibility and growth within a dynamic team.

Qualifications

• German language proficiency at C1 level is required.
• English proficiency at B1 level is required.
• Minimum 1 year of customer service experience.
• Ability to work remotely and handle tasks efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inquiries via phone, email, and chat to provide high-quality support.
• Provide clear information about products and services.
• Troubleshoot concerns and handle requests efficiently.
• Maintain accurate records of customer interactions.
• Stay updated on policies and product updates.
• Collaborate with colleagues to improve processes.

Skills

German (C1)

English (B1)

Customer service

Problem solving

Multitasking

Communication

Remote work

Job description

Cross Border Talents in Turkey seeks a German-speaking Customer Support specialist to be the first contact for clients, delivering professional help via phone, email and chat.

You will resolve inquiries, provide product information, document interactions, and collaborate with colleagues to improve service quality, while enjoying remote work flexibility and growth within a dynamic team.