German Customer Support - Remote, Bonuses & Benefits

Cross Border Talents; Fatih; Remote; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Insurance

Meal allowance

Job summary

Cross Border Talents in Turkey is seeking a German Customer Support specialist to deliver outstanding help from home. You’ll handle inquiries via phone, email, and chat, guiding users with clear information and friendly service for customers worldwide.

Key responsibilities include resolving issues promptly, keeping detailed interaction records, and staying up to date with policies and product updates. The role offers a competitive salary, performance bonuses, comprehensive insurance, and meal

Qualifications

• German language proficiency at C1 level.
• English proficiency at B1 level.
• Minimum 1 year of customer service experience.
• Strong problem-solving and communication skills.
• Ability to work remotely and manage tasks under pressure.

Responsibilities

• Provide assistance to customers via phone, email, and chat.
• Guide users with clear, accurate information about services and products.
• Resolve issues promptly and professionally.
• Keep detailed records of customer interactions.
• Stay updated with company policies and product updates.
• Collaborate with colleagues to improve support processes.

Skills

German (C1)

English (B1)

Job description

Cross Border Talents in Turkey is seeking a German Customer Support specialist to deliver outstanding help from home. You’ll handle inquiries via phone, email, and chat, guiding users with clear information and friendly service for customers worldwide.

Key responsibilities include resolving issues promptly, keeping detailed interaction records, and staying up to date with policies and product updates. The role offers a competitive salary, performance bonuses, comprehensive insurance, and meal