German Customer Support — Remote, Bonuses & Insurance

Cross Border Talents; Çankaya; On-site; TRY 223,000 - 379,000; Full time

Benefits offered by this job

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Competitive Salary

Job summary

Cross Border Talents seeks a German-speaking Customer Support specialist in Turkey. You will be the first point of contact, delivering empathetic and professional assistance via phone, email, and chat.

The role emphasizes strong communication, problem-solving, and the ability to work remotely while maintaining high service standards. Competitive compensation includes performance bonuses and meal allowances.

Qualifications

• Fluent German (C1) and good English (B1) required.
• At least 1 year of customer service experience.
• Strong problem-solving, multitasking and communication skills.
• Ability to work remotely and meet targets.

Responsibilities

• Communicate with customers via phone, email, and chat to address inquiries and resolve issues.
• Provide clear, concise information about products and services.
• Troubleshoot concerns and handle requests efficiently and professionally.
• Maintain accurate records of customer interactions to ensure consistent service standards.
• Stay updated on company policies and product updates to provide precise support.
• Collaborate with colleagues to share insights and improve processes.

Skills

German (C1)

English (B1)

Customer service

Communication

Job description

Cross Border Talents seeks a German-speaking Customer Support specialist in Turkey. You will be the first point of contact, delivering empathetic and professional assistance via phone, email, and chat.

The role emphasizes strong communication, problem-solving, and the ability to work remotely while maintaining high service standards. Competitive compensation includes performance bonuses and meal allowances.