German Remote Customer Tech Support | Bonuses & Insurance

Cross Border Talents; Muratpaşa; On-site; TRY 240,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Meal allowance

Job summary

Cross Border Talents is seeking a German Customer Technical Support professional in Turkey. The role involves serving as the first point of contact for clients with empathy, delivering professional assistance, and ensuring a smooth customer experience.

Responsibilities include communicating via phone, email, and chat; providing product information; troubleshooting; and maintaining accurate records. Remote work is supported, with bonuses and comprehensive insurance available.

Qualifications

• German language proficiency at C1 level.
• English proficiency at B1 level.
• Minimum 1 year of customer service experience.
• Strong problem-solving, multitasking, and communication skills.
• Ability to work remotely and under pressure.
• Competitive salary and performance bonuses.
• Comprehensive insurance and meal allowance.

Responsibilities

• Communicate with customers via phone, email, and chat to address inquiries.
• Provide clear information about products and services.
• Troubleshoot concerns and handle requests efficiently.
• Maintain detailed records of customer interactions.
• Stay updated on policies and product updates.
• Collaborate with colleagues to improve processes and satisfaction.

Skills

German (C1)

English (B1)

Customer service experience

Problem solving

Multitasking

Job description

Cross Border Talents is seeking a German Customer Technical Support professional in Turkey. The role involves serving as the first point of contact for clients with empathy, delivering professional assistance, and ensuring a smooth customer experience.

Responsibilities include communicating via phone, email, and chat; providing product information; troubleshooting; and maintaining accurate records. Remote work is supported, with bonuses and comprehensive insurance available.