Remote German Customer Support Specialist – Growth & Bonuses

Cross Border Talents; Osmangazi; Remote; TRY 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive insurance

Meal allowance

Remote work

Job summary

Cross Border Talents in Turkey is seeking a German Customer Support Specialist to deliver empathetic, professional assistance to customers via phone, email, and chat. You will handle inquiries, troubleshoot, and maintain records while upholding high service standards.

The role requires fluent German (C1/C2) and strong English (B2), eligibility for EU citizenship or Turkish residency, and a proactive, detail-oriented mindset.

Qualifications

• Fluent German (C1/C2) and English (B2).
• EU citizenship or Turkish residency required.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Support customers through phone, email, and chat, answering questions and resolving concerns.
• Provide accurate information about products and services; assist with account changes and basic troubleshooting.
• Maintain well-organized records of all customer interactions and stay updated on policies and product changes.
• Collaborate with teammates to share knowledge and improve processes and customer satisfaction.

Skills

German language (C1/C2)

English language (B2)

Analytical thinking

Communication skills

Job description

Cross Border Talents in Turkey is seeking a German Customer Support Specialist to deliver empathetic, professional assistance to customers via phone, email, and chat. You will handle inquiries, troubleshoot, and maintain records while upholding high service standards.

The role requires fluent German (C1/C2) and strong English (B2), eligibility for EU citizenship or Turkish residency, and a proactive, detail-oriented mindset.