Remote German Customer Support Specialist – Work From Home

Cross Border Talents; Çankaya; Remote; TRY 120,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Job summary

Cross Border Talents in Turkey is seeking a German-speaking Customer Support specialist to join remotely, helping clients worldwide with clear, professional communication.

You will handle inquiries via phone, email, and chat, maintain records, and stay updated on policies and product changes to ensure high-quality service.

This role offers a competitive salary, performance bonuses, comprehensive insurance, and daily meal allowance.

Qualifications

• Proficiency in German (C1 level).
• Proficiency in English (B1 level).
• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Strong problem-solving and communication skills.
• Ability to work remotely and manage tasks independently.

Responsibilities

• Provide assistance to customers through phone, email, and chat on inquiries, issues, and general support requests
• Guide users with clear, accurate information about services and products
• Handle updates, changes, or issue resolution promptly and professionally
• Keep organized and detailed records of customer interactions to ensure consistent service quality
• Stay up to date with company policies, procedures, and product updates to provide reliable support
• Collaborate with colleagues and share feedback to continuously improve support processes and customer satisfaction

Skills

German (C1)

English (B1)

Customer service experience

Job description

Cross Border Talents in Turkey is seeking a German-speaking Customer Support specialist to join remotely, helping clients worldwide with clear, professional communication.

You will handle inquiries via phone, email, and chat, maintain records, and stay updated on policies and product changes to ensure high-quality service.

This role offers a competitive salary, performance bonuses, comprehensive insurance, and daily meal allowance.