Remote German Customer Support Agent - Benefits

Cross Border Talents; Fatih; Remote; TRY 179,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Job summary

Cross Border Talents in Turkey is seeking a German-speaking Customer Support agent to work from home. You will be the first point of contact for customers worldwide, handling inquiries with professionalism and care.

Responsibilities include guiding users with clear information via phone, email, and chat; resolving issues promptly; keeping detailed records; and staying up to date with policies and product updates to ensure high quality service.

Qualifications

• German language proficiency at C1 level.
• English language proficiency at B1 level.
• Minimum 1 year of customer service experience.
• Ability to work effectively remotely and manage tasks independently.

Responsibilities

• Provide assistance to customers via phone, email, and chat.
• Guide users with clear, accurate information about services and products.
• Handle updates, changes, or issue resolution promptly and professionally.
• Keep organized and detailed records of customer interactions for consistency.
• Stay up to date with company policies and product updates to ensure reliable support.
• Collaborate with colleagues and share feedback to improve processes and satisfaction.

Skills

German (C1)

English (B1)

Customer service

Remote work

Job description

Cross Border Talents in Turkey is seeking a German-speaking Customer Support agent to work from home. You will be the first point of contact for customers worldwide, handling inquiries with professionalism and care.

Responsibilities include guiding users with clear information via phone, email, and chat; resolving issues promptly; keeping detailed records; and staying up to date with policies and product updates to ensure high quality service.