Remote German Customer Support Specialist

Cross Border Talents; Akdeniz; On-site; TRY 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive insurance

Meal allowance

Remote work

Job summary

Cross Border Talents is seeking a German-speaking Customer Support representative in Turkey. You will serve as the first contact for clients, handling inquiries via phone, email, and chat, and ensuring a smooth, professional experience.

The role requires German at C1 and English at B1, with at least 1 year in customer service. You will work remotely, manage records, stay updated on policies, and collaborate to improve support quality.

Qualifications

• German language at C1 level.
• English language at least B1 level.
• Minimum 1 year of customer service experience.
• Strong problem-solving, multitasking, and communication skills.
• Ability to work remotely.

Responsibilities

• Provide assistance to customers through phone, email, and chat.
• Guide users with clear, accurate information about services and products.
• Handle updates, changes, or issue resolution promptly and professionally.
• Keep organized and detailed records of customer interactions to ensure consistent service quality.
• Stay up to date with company policies, procedures, and product updates to provide reliable support.
• Collaborate with colleagues and share feedback to improve support processes and customer satisfaction.

Skills

German language

English language

Customer service

Communication skills

Job description

Cross Border Talents is seeking a German-speaking Customer Support representative in Turkey. You will serve as the first contact for clients, handling inquiries via phone, email, and chat, and ensuring a smooth, professional experience.

The role requires German at C1 and English at B1, with at least 1 year in customer service. You will work remotely, manage records, stay updated on policies, and collaborate to improve support quality.