German Remote Technical Support Specialist

Cross Border Talents; Konak; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive insurance

Meal allowance

Job summary

Cross Border Talents in Turkey seeks a German-speaking Customer Technical Support specialist. You will be the first point of contact for clients, delivering professional, empathetic assistance and translating complex tech details into clear guidance.

Responsibilities include handling inquiries via phone, email, and chat; providing accurate product information; troubleshooting issues; maintaining records; and collaborating with colleagues to improve service quality.

Qualifications

• German language proficiency at C1 level.
• English proficiency at B1 level.
• At least 1 year of customer service experience.
• Strong problem-solving and communication skills.
• Ability to work remotely.

Responsibilities

• Communicate with customers via phone, email, and chat to address inquiries and resolve issues.
• Provide accurate information about products and services.
• Troubleshoot concerns and handle requests efficiently.
• Maintain detailed records of customer interactions to ensure consistent service.
• Stay updated on company policies and product updates.
• Collaborate with colleagues to improve processes and customer satisfaction.

Skills

German C1

English B1

Customer service

Communication

Problem solving

Multitasking

Remote work

Job description

Cross Border Talents in Turkey seeks a German-speaking Customer Technical Support specialist. You will be the first point of contact for clients, delivering professional, empathetic assistance and translating complex tech details into clear guidance.

Responsibilities include handling inquiries via phone, email, and chat; providing accurate product information; troubleshooting issues; maintaining records; and collaborating with colleagues to improve service quality.