Remote German Customer Support Specialist in Turkey

Cross Border Talents; Çankaya; Remote; TRY 481,000 - 802,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Comprehensive insurance

Meal allowance

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Specialist to join their remote team in Turkey. You will handle inquiries via phone, email, and chat, delivering empathetic and accurate assistance to clients globally while staying aligned with company policies.

The role emphasizes problem-solving, documentation, and collaboration with colleagues to continuously improve service quality. A remote position with potential bonuses and comprehensive benefits is available.

Qualifications

• Proficiency in German (C1 level).
• Proficiency in English (B1 level).
• Minimum 1 year of customer service experience.
• Strong problem-solving and multitasking abilities.
• Ability to work remotely.

Responsibilities

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support.
• Provide clear, accurate, and dependable information regarding products and services.
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively.
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence.
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance.
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction.

Skills

German (C1)

English (B1)

Customer service

Communication

Problem solving

Job description

Cross Border Talents is seeking a German-speaking Customer Support Specialist to join their remote team in Turkey. You will handle inquiries via phone, email, and chat, delivering empathetic and accurate assistance to clients globally while staying aligned with company policies.

The role emphasizes problem-solving, documentation, and collaboration with colleagues to continuously improve service quality. A remote position with potential bonuses and comprehensive benefits is available.