Remote Dutch Customer Support Specialist

Cross Border Talents; Osmangazi; On-site; TRY 140,000 - 210,000; Full time

Benefits offered by this job

Performance bonus

Health and life insurance

Meal allowance

Remote work

Job summary

Cross Border Talents in Turkey is seeking a Dutch Customer Support Specialist to be the primary contact for customers, delivering empathetic and professional support via phone, email, and chat.

Fluency in Dutch and English, EU/Turkish eligibility, and a customer-focused mindset are required. The role offers remote work, a competitive salary, performance bonuses, comprehensive insurance, and a meal allowance.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or Turkish residency eligibility
• Strong analytical, creative and communication abilities
• Professional, detail-oriented and proactive mindset

Responsibilities

• Support customers through phone, email and chat with empathy and high-quality service
• Share accurate product and service information
• Assist with account changes and basic technical troubleshooting
• Maintain thorough records of customer interactions for consistent service
• Stay updated on company policies and product updates to provide dependable support
• Collaborate with teammates and suggest improvements to processes and satisfaction

Skills

Dutch language

English language

Customer service

Communication

Job description

Cross Border Talents in Turkey is seeking a Dutch Customer Support Specialist to be the primary contact for customers, delivering empathetic and professional support via phone, email, and chat.

Fluency in Dutch and English, EU/Turkish eligibility, and a customer-focused mindset are required. The role offers remote work, a competitive salary, performance bonuses, comprehensive insurance, and a meal allowance.