Remote Customer Success Agent - German + English

Cross Border Talents; Sur; Remote; TRY 1,363,636 - 2,045,454; Full time

Benefits offered by this job

Structured onboarding and coaching

Great work atmosphere and benefits

Job summary

Cross Border Talents is looking for a Customer Success Agent to assist our German customers in navigating services smoothly. As part of a friendly, global customer experience team, you'll manage customer concerns and provide accurate information while maintaining professionalism.

The ideal candidate will have C2 proficiency in German, C1 in English, and possess strong interpersonal and analytical skills. The position is fully remote from Turkey and offers a structured onboarding experience and a great work atmosphere.

Qualifications

• C2 proficiency in German and C1 in English.
• Strong interpersonal and analytical skills.
• Team player with a customer-oriented mindset.

Responsibilities

• Manage customer concerns and follow up.
• Provide accurate information across channels.
• Maintain a high standard of professionalism.

Skills

C2 proficiency in German

C1 proficiency in English

Strong interpersonal skills

Analytical skills

Customer-oriented mindset

Team player

Job description

Cross Border Talents is looking for a Customer Success Agent to assist our German customers in navigating services smoothly. As part of a friendly, global customer experience team, you'll manage customer concerns and provide accurate information while maintaining professionalism.

The ideal candidate will have C2 proficiency in German, C1 in English, and possess strong interpersonal and analytical skills. The position is fully remote from Turkey and offers a structured onboarding experience and a great work atmosphere.