German-Speaking Remote Support Specialist (100% Remote)

Cross Border Talents; Akdeniz; Remote; TRY 1,363,636 - 1,818,182; Full time

Benefits offered by this job

Competitive pay and incentive bonuses

Health insurance

Equipment provided

Friendly, multilingual team environment

Job summary

Cross Border Talents is seeking a Remote Customer Support Agent to assist German-speaking customers. You will provide support through chat, email, and phone while ensuring customer satisfaction.

The role requires proficiency in German (C2) and English (C1), along with strong communication skills. The position offers fully remote work from Turkey, competitive pay, health insurance, and a friendly, multilingual team environment.

Qualifications

• Fluency in German and English is essential.
• Excellent written and verbal communication skills.
• Ability to handle customer queries with care and efficiency.

Responsibilities

• Offer first-line support through chat, email, and phone.
• Handle returns, complaints, and technical issues.
• Track customer satisfaction and suggest improvements.
• Work cross-functionally with other departments.

Skills

Proficiency in German (C2)

Proficiency in English (C1)

Strong communication skills

Detail-oriented

Empathetic

Reliable

Job description

Cross Border Talents is seeking a Remote Customer Support Agent to assist German-speaking customers. You will provide support through chat, email, and phone while ensuring customer satisfaction.

The role requires proficiency in German (C2) and English (C1), along with strong communication skills. The position offers fully remote work from Turkey, competitive pay, health insurance, and a friendly, multilingual team environment.