Remote German-English Customer Support Specialist

Cross Border Talents; Şahinbey; On-site; TRY 30,000 - 50,000; Full time

Benefits offered by this job

Fully remote from Turkey

Continuous training and support

Competitive pay with bonuses

Job summary

Cross Border Talents is seeking a motivated Customer Service Associate fluent in German (C2) and English (C1) to support customers remotely from Turkey. The role requires responding to customer requests through various channels, managing issues in CRM tools, and providing feedback to enhance customer experience.

The ideal candidate will possess strong interpersonal skills and the ability to work independently. This position offers competitive pay, continuous training, and the chance to work in a friendly, global team.

Qualifications

• German at C2 level and English at C1 level required.
• Experience in customer-facing roles preferred.
• Stable internet connection and ability to work independently.

Responsibilities

• Respond to customer requests via email, phone, and live chat.
• Manage and document issues in CRM tools.
• Offer guidance and solutions for technical or account matters.
• Provide feedback to improve customer experience.

Skills

Fluent in German (C2)

Fluent in English (C1)

Strong interpersonal skills

Effective communication skills

Job description

Cross Border Talents is seeking a motivated Customer Service Associate fluent in German (C2) and English (C1) to support customers remotely from Turkey. The role requires responding to customer requests through various channels, managing issues in CRM tools, and providing feedback to enhance customer experience.

The ideal candidate will possess strong interpersonal skills and the ability to work independently. This position offers competitive pay, continuous training, and the chance to work in a friendly, global team.