Remote Client Success & Support Specialist

Assetara Limited; Konak; On-site; TRY 350,000 - 500,000; Full time

Job summary

Assetara Limited in Izmir is seeking a dedicated Client Relationship & Support Specialist to join our team remotely through the Assetara platform. You will serve as a key contact for clients, delivering concierge-level account assistance and guiding them through platform navigation with professionalism and discretion.

Responsibilities include professional client communication within official Assetara workspace, reviewing portfolio context, handling SLA-driven responses, maintaining accurate CRM

Responsibilities

• Provide professional, warm, accurate, and concise client communication exclusively within the official Assetara workspace and approved tools.
• Deliver scheduled client calls, review portfolio context in advance, and assist clients with platform navigation while adhering to compliance limits.
• Prioritize unread client threads, handle SLA compliance, and conduct authorized proactive outreach to clients.
• Maintain accurate, timely, and complete client notes within the CRM without copying unnecessary personal data.
• Identify and elevate red flags, complaints, security incidents, or matters outside authorized boundaries according to company compliance rules.

Job description

Assetara Limited in Izmir is seeking a dedicated Client Relationship & Support Specialist to join our team remotely through the Assetara platform. You will serve as a key contact for clients, delivering concierge-level account assistance and guiding them through platform navigation with professionalism and discretion.

Responsibilities include professional client communication within official Assetara workspace, reviewing portfolio context, handling SLA-driven responses, maintaining accurate CRM