Remote Client Concierge & Support Specialist

Assetara Limited; Konak; On-site; TRY 180,000 - 240,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely in Izmir Dist 5, Turkey. You will be the main client contact on the Assetara platform, delivering professional assistance, onboarding guidance, and concierge-level support while strictly adhering to compliance rules.

The role emphasizes client communication, CRM maintenance, and proactive outreach within approved channels.

Qualifications

• Experience handling client communications in a professional, remote setting.
• CRM data entry and note-keeping with attention to privacy.

Responsibilities

• Provide professional, warm client communication within Assetara workspace and approved tools.
• Deliver concierge support and platform navigation assistance while following compliance limits.
• Prioritize unread client threads, manage SLA-driven tasks, and perform proactive outreach to clients.
• Maintain accurate client notes in the CRM without exposing personal data.
• Identify red flags or compliance breaches and escalate per policy.

Skills

Client communication

CRM administration

Remote work discipline

Time management

Compliance awareness

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely in Izmir Dist 5, Turkey. You will be the main client contact on the Assetara platform, delivering professional assistance, onboarding guidance, and concierge-level support while strictly adhering to compliance rules.

The role emphasizes client communication, CRM maintenance, and proactive outreach within approved channels.