Remote Client Relationship & Support Specialist

Assetara Limited; Seyhan; On-site; TRY 279,000 - 424,000; Full time

Job summary

Assetara Limited in Adana Dist 5, Turkey is seeking a Client Relationship & Support Specialist to act as a key contact for clients, delivering concierge-level account assistance via the Assetara workspace.

This remote role focuses on client communication, CRM administration, and support services, excluding investment advising or handling funds, with strict compliance guidelines and data protection.

Qualifications

• Adhere to operational, security and compliance guidelines including initial training and identity checks.
• Remote work discipline, time management and availability window compliance.
• Confidentiality and data protection regulations when handling client data.
• No personalized investment advice, no handling of client funds or private keys, no unapproved channels.

Responsibilities

• Provide professional, warm, concise client communication within Assetara workspace and approved tools.
• Deliver scheduled client calls and assist with platform navigation while respecting compliance limits.
• Prioritize unread client threads, maintain SLA discipline, and perform proactive client outreach.
• Maintain accurate client notes in CRM without exposing personal data.
• Identify and escalate red flags or compliance issues as required.

Skills

Client communication

CRM administration

Concierge support

Time management

Remote work discipline

Job description

Assetara Limited in Adana Dist 5, Turkey is seeking a Client Relationship & Support Specialist to act as a key contact for clients, delivering concierge-level account assistance via the Assetara workspace.

This remote role focuses on client communication, CRM administration, and support services, excluding investment advising or handling funds, with strict compliance guidelines and data protection.