Remote Client Concierge & Support Specialist

Assetara Limited; Fatih; On-site; TRY 42,000 - 64,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to join our team remotely from Istanbul Dist 5, Turkey. You will be the primary contact for clients, delivering concierge-level account assistance, and ensuring platform navigation is smooth and compliant.

Responsibilities include professional client communication, CRM maintenance, SLA management, and proactive outreach, while strictly following data protection and anti-fraud protocols.

Qualifications

• Experience in client communication and relationship management.
• Familiarity with CRM and client-support workflows.
• Ability to work remotely with strict compliance rules.
• Knowledge of data protection and anti-fraud protocols.

Responsibilities

• Communicate professionally within the official Assetara workspace and approved tools.
• Provide concierge-level support and help clients navigate the platform.
• Manage unread client threads, SLA adherence, and proactive outreach.
• Maintain accurate client notes in the CRM without exposing personal data.
• Identify and escalate red flags or compliance issues to the appropriate channels.

Skills

Client communication

CRM administration

Time management

Confidentiality

Remote work discipline

Tools

Assetara workspace

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to join our team remotely from Istanbul Dist 5, Turkey. You will be the primary contact for clients, delivering concierge-level account assistance, and ensuring platform navigation is smooth and compliant.

Responsibilities include professional client communication, CRM maintenance, SLA management, and proactive outreach, while strictly following data protection and anti-fraud protocols.