Remote Client Relationship & Concierge Specialist

Assetara Limited; Fatih; On-site; TRY 600,000 - 700,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to join the team remotely for Istanbul, Turkey. In this role you will act as the main point of contact for clients, delivering professional, concierge-level account assistance within the Assetara workspace.

You will handle client communications, CRM administration, and SLA-driven support, while strictly following compliance rules and safeguarding sensitive data.

Qualifications

• Must follow operational, security, and compliance guidelines.
• Remote work discipline, time management, and availability.
• Commitment to confidentiality and data protection.
• No personal investment advice or handling client funds.

Responsibilities

• Communicate with clients professionally within Assetara workspace and approved tools.
• Deliver concierge support, schedule client calls, and assist with platform navigation.
• Manage client threads, SLA compliance, and proactive outreach within approved channels.
• Maintain client notes accurately in the CRM, avoiding personal data.
• Escalate red flags or compliance breaches per company rules.

Skills

Client communication

CRM administration

SLA management

Escalation & compliance

Concierge support

Tools

CRM software

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to join the team remotely for Istanbul, Turkey. In this role you will act as the main point of contact for clients, delivering professional, concierge-level account assistance within the Assetara workspace.

You will handle client communications, CRM administration, and SLA-driven support, while strictly following compliance rules and safeguarding sensitive data.