Remote Client Concierge & CRM Support Specialist

Assetara Limited; Konak; On-site; TRY 180,000 - 300,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely in Izmir District 6, Turkey. You will be the main contact for clients, offering concierge-level support, guiding platform navigation, and maintaining CRM notes with strict data handling guidelines.

Responsibilities include client communication, scheduled calls, SLA adherence, and timely escalation of issues in line with compliance rules. This role emphasizes confidentiality and secure remote service delivery.

Qualifications

• Client communication skills for professional, concise messaging within Assetara workspace.
• CRM administration experience maintaining client notes accurately.
• Understanding of compliance rules and data protection.
• Ability to manage SLAs and prioritize client threads.
• Experience with escalation procedures and reporting.
• Disciplined remote work mindset with strong time management.

Responsibilities

• Provide professional, warm, concierge-level client communication inside Assetara workspace.
• Deliver scheduled client calls and assist with platform navigation while following compliance limits.
• Prioritize unread threads, monitor SLA compliance, and perform proactive outreach.
• Maintain accurate client notes in the CRM without exposing sensitive data.
• Identify red flags and escalate issues per compliance rules.

Skills

Client communication

CRM administration

Compliance awareness

SLA management

Escalation handling

Remote work discipline

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to work remotely in Izmir District 6, Turkey. You will be the main contact for clients, offering concierge-level support, guiding platform navigation, and maintaining CRM notes with strict data handling guidelines.

Responsibilities include client communication, scheduled calls, SLA adherence, and timely escalation of issues in line with compliance rules. This role emphasizes confidentiality and secure remote service delivery.