Remote Client Concierge & Support Specialist

Assetara Limited; Konak; On-site; TRY 167,400 - 334,800; Full time

Job summary

Assetara Limited in Izmir, Turkey, is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be a key contact for clients, delivering concierge-level account assistance and ensuring smooth platform navigation while staying within compliance.

This role focuses on client communication, CRM administration, SLA management, and escalation according to company rules.

Qualifications

• Strict adherence to operational, security, and compliance guidelines
• Professional remote work discipline and time-management
• Absolute commitment to confidentiality and data protection

Responsibilities

• Provide professional client communication within the official Assetara workspace.
• Deliver scheduled client calls and assist with platform navigation.
• Prioritize unread threads and manage SLA compliance.
• Maintain accurate client notes in CRM with data minimization.
• Identify and escalate red flags per compliance rules.

Job description

Assetara Limited in Izmir, Turkey, is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be a key contact for clients, delivering concierge-level account assistance and ensuring smooth platform navigation while staying within compliance.

This role focuses on client communication, CRM administration, SLA management, and escalation according to company rules.