Hybrid Customer Order & Quotation Specialist

LIXIL; Turkey; Hybride; TRY 450 000 - 650 000; Plein temps

Résumé du poste

GROME Trading Limited (L.L.C.) Türkiye is seeking a Customer Care professional to handle quotations, order confirmations, and delivery coordination. The role acts as the primary contact with customers, ensuring order accuracy and timely communication across SAP-driven processes.

The ideal candidate will have a business background, Turkish fluency, and English conversational skills. Hybrid work in Istanbul is offered with a focus on achieving high satisfaction and accurate forecasting.

Qualifications

• Bachelor's degree in business administration; MBA is a plus.
• Fluent Turkish written and spoken with English proficiency.
• Istanbul resident is a MUST.

Responsabilités

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Connaissances

Turkish language

English language

Formation

Bachelor’s degree in Business Administration

MBA

Outils

SAP

Description du poste

GROME Trading Limited (L.L.C.) Türkiye is seeking a Customer Care professional to handle quotations, order confirmations, and delivery coordination. The role acts as the primary contact with customers, ensuring order accuracy and timely communication across SAP-driven processes.

The ideal candidate will have a business background, Turkish fluency, and English conversational skills. Hybrid work in Istanbul is offered with a focus on achieving high satisfaction and accurate forecasting.