Hybrid Customer Experience Specialist - Streamline Orders

Azelis Holding S.A.; Fatih; Hybrid; TRY 200,000 - 320,000; Full time

Job summary

Azelis Holding S.A. in Istanbul invites a Customer Experience Specialist to join the Supply Chain team. The role blends order processing, customer liaison, and logistics coordination to ensure timely deliveries and accurate invoicing.

Ideal candidates have a bachelor's degree, proven customer service and exports experience, strong English, and proficiency with ERP systems and IT tools. This is a hybrid position with three days in the office.

Qualifications

• Bachelor's degree in a relevant discipline.
• Proven experience in customer service and exports.
• Fluent/very good English communication.
• Strong organizational skills and autonomy.
• Experience with ERP systems and IT tools.

Responsibilities

• Process and follow up on customer orders and exports.
• Coordinate with logistics and warehouse for on-time deliveries.
• Interact with customers and Sales Support to resolve issues and provide updates.
• Ensure accurate order confirmations, invoicing, and CRM data.
• Support sustainability and process improvements within the team.

Skills

Customer Service

Exports

Communication skills

English proficiency

Organizational skills

ERP systems

IT tools

Teamwork

Education

Bachelor's degree

Tools

ERP systems

Job description

Azelis Holding S.A. in Istanbul invites a Customer Experience Specialist to join the Supply Chain team. The role blends order processing, customer liaison, and logistics coordination to ensure timely deliveries and accurate invoicing.

Ideal candidates have a bachelor's degree, proven customer service and exports experience, strong English, and proficiency with ERP systems and IT tools. This is a hybrid position with three days in the office.