Specialist Customer Relations -Turkey (m/f/d)

CYBEX GMBH; Fatih; On-site; TRY 40,000 - 60,000; Full time

Job summary

CYBEX GMBH is seeking a Specialist in Customer Relations for Turkey, responsible for maintaining communication with customers and ensuring satisfaction through effective order management. The ideal candidate will collaborate with various departments to streamline processes and resolve issues efficiently.

Qualifications include a bachelor's degree in business or engineering, proficiency in Turkish and English, and experience with SAP is a plus. You'll play a vital role in improving customer relations and operational efficiency.

Qualifications

• Bachelor's degree in business or engineering fields is required.
• Few years of experience in order management, sales operations, and customer management.
• Fluent in Turkish and proficient in English.

Responsibilities

• Serve as the main point of contact for customers and distribution partners.
• Oversee order processing via phone, email, or EDI packages.
• Plan deliveries and follow up on logistical issues.

Skills

Communication skills

Collaboration skills

Customer management

Order management

Proactive mindset

Education

Bachelor's degree in business or engineering

Tools

SAP

Job description

Specialist Customer Relations Turkey (m/f/d)

Your seat to fill:

• Serve as the main point of contact for our customers, key accounts, and distribution partners acrossTurkey, ensuring proactive communication and relationship management.
• Work closely with the Functional Superior to plan, organize, and prioritize activities, providing input on process improvements and strategic initiatives.
• Oversee order processing via phone, email, or EDI packages, ensuring accuracy, timely execution, and customer satisfaction.
• Plan deliveries and proactively follow up on logistical issues, coordinating with relevant departments to resolve challenges efficiently.
• Liaise with accounts payable and the finance department, ensuring smooth transactional processes and timely resolution of queries.
• Manage and resolve incoming regional customer requests, challenges, and after-sales inquiries or complaints, providing senior-level guidance where necessary.
• Carry out administrative and organizational tasks with attention to detail and process efficiency.
• Handle special shipping requests and escalations, ensuring compliance with company policies and customer expectations.
• Assist in CRM reporting, providing insights and analysis to support business decisions.
• Maintain strong internal coordination with local Sales and Marketing departments, acting as a bridge to ensure alignment and support strategic goal

Your stroll to CYBEX:

• Bachelor's degree in business or engineering fields.
• Few years of experience in order management , sales operations and customer management.
• Excellent communication and collaboration skills with the ability to work across multiple teams and stakeholders.
• Fluent Turkish and professional English language skills.
• Experience with SAP and familiarity with its day-to-day use will be an advantage.
• Hands‑on, proactive, and self‑motivated with a strong sense of ownership.