Order Desk Executive

LIXIL; Turkey; Hybrid; TRY 450,000 - 650,000; Full time

Job summary

GROME Trading Limited (L.L.C.) Türkiye is seeking a Customer Care professional to handle quotations, order confirmations, and delivery coordination. The role acts as the primary contact with customers, ensuring order accuracy and timely communication across SAP-driven processes.

The ideal candidate will have a business background, Turkish fluency, and English conversational skills. Hybrid work in Istanbul is offered with a focus on achieving high satisfaction and accurate forecasting.

Qualifications

• Bachelor's degree in business administration; MBA is a plus.
• Fluent Turkish written and spoken with English proficiency.
• Istanbul resident is a MUST.

Responsibilities

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Skills

Turkish language

English language

Education

Bachelor’s degree in Business Administration

MBA

Tools

SAP

Job description

IMEA (India, Middle East, Africa) Türkiye LE_0170-GROME Trading Limited (L.L.C.) Employee Assignment Hybrid Full Time 1 November 2026
The primary purpose of the role is to ensure the customer satisfaction through fulfilling the customer’s need while maintaining the best service level throughout the Order Handling process. Acting as first point of contact with the customer and the Customer Care Unit.

Primary Responsibilities

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Qualifications And Education

• Bachelor’s degree in business administration, MBA (is a plus).
• Fluent written and spoken Turkish with a conversational command of English.
• Istanbul Resident is a MUST.

Experience

• From 3 - 4 Years of experience in a comparable position.
• Previous work experience within functional vertical of Customer service, quotations & Order Handling within supply chain.