Turkish Customer Relations Lead — Order & After-Sales

CYBEX; Fatih; On-site; TRY 1,872,659 - 2,808,988; Full time

Job summary

CYBEX is looking for a Specialist Customer Relations Turkey (m/f/d) in Istanbul. The role involves serving as the primary contact for customers and distribution partners while managing order processing and customer satisfaction.

A bachelor's degree in business or engineering, along with experience in customer management, is required. The position emphasizes excellent communication skills in Turkish and English, and experience with SAP is a plus.

Qualifications

• Bachelor's degree in business or engineering fields.
• Few years of experience in order management, sales operations and customer management.
• Excellent communication and collaboration skills with ability to work across multiple teams.

Responsibilities

• Serve as the main point of contact for customers and distribution partners.
• Oversee order processing via phone, email, or EDI packages.
• Manage and resolve incoming regional customer requests and after-sales inquiries.

Skills

Excellent communication skills

Collaboration with multiple teams

Proactive and self-motivated

Fluent Turkish and professional English

Education

Bachelor's degree in business or engineering

Tools

SAP

Job description

CYBEX is looking for a Specialist Customer Relations Turkey (m/f/d) in Istanbul. The role involves serving as the primary contact for customers and distribution partners while managing order processing and customer satisfaction.

A bachelor's degree in business or engineering, along with experience in customer management, is required. The position emphasizes excellent communication skills in Turkish and English, and experience with SAP is a plus.