Order Desk Executive

Grohe AG; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

GROHE is seeking a Customer Service/Order Handling specialist in Istanbul to ensure top customer satisfaction through accurate quotations, timely order confirmations and proactive order management. You will liaise with the Customer Care Unit to maintain service levels and support market demand analysis for forecasting.

The role requires a Bachelor’s in business administration with Istanbul residency, Turkish fluency and conversational English, and 3–4 years in a similar function within supply

Qualifications

• Bachelor's degree in business administration.
• Fluent Turkish with conversational English.
• Istanbul resident is a MUST.

Responsibilities

• Receive, validate and issue quotations per policies and pricing.
• Issue order confirmations with estimated values and check availability.
• Monitor delivery notes and coordinate with DC OM and Credit teams.
• Monthly reporting on orders, deliveries, sales and stock levels.

Skills

Customer service

Quotations

Order handling

Turkish language

English language

Education

Bachelor's degree in business administration

MBA (plus)

Tools

SAP

Job description

GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering 'Pure Freude an Wasser'. With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange.

The primary purpose of the role is to ensure the customer satisfaction through fulfilling the customer’s need while maintaining the best service level throughout the Order Handling process. Acting as first point of contact with the customer and the Customer Care Unit.

Primary Responsibilities:

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Qualifications and Education:

• Bachelor’s degree in business administration, MBA (is a plus).
• Fluent written and spoken Turkish with a conversational command of English.
• Istanbul Resident is a MUST.

Experience:

• From 3 - 4 Years of experience in a comparable position.
• Previous work experience within functional vertical of Customer service, quotations & Order
  Handling within supply chain.

LIXIL

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.

For German job opportunities, please visit the Grohe Germany page.