Order Desk & Quotation Specialist

GROHE; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

GROHE in Turkey is seeking a dedicated Customer Care professional to manage quotations and order handling, ensuring smooth SAP processing and timely responses to customer inquiries.

The role calls for 3–4 years of relevant experience in customer service, quotations, and order management, with fluency in Turkish and good English. It offers a structured process, a focus on compliance, and close collaboration with logistics and sales teams.

Qualifications

• Bachelor’s degree in business administration (MBA preferred).
• Fluent written and spoken Turkish with conversational English.

Responsibilities

• Receive, validate and issue quotations per policies; ensure pricing accuracy.
• Process quotations into SAP following approval matrix and customer PO.
• Issue order confirmations with estimated values to customers.
• Check order availability and propose delivery options; update order status.
• Screen complex orders for technical content and commercial correctness.
• Coordinate with DC OM team and Credit controller to resolve delivery blocks.
• Monthly reporting on orders, deliveries, sales, and stock levels.
• Contribute to customer satisfaction and demand forecasting with planner.
• Assist stock ordering mapping to market demand and service spares.
• Support IMEA approvals to comply with local regulations for imports.

Skills

Customer service

Order management

Quotations

SAP

Turkish language

Education

Bachelor's degree in business administration

MBA

Tools

SAP

Job description

GROHE in Turkey is seeking a dedicated Customer Care professional to manage quotations and order handling, ensuring smooth SAP processing and timely responses to customer inquiries.

The role calls for 3–4 years of relevant experience in customer service, quotations, and order management, with fluency in Turkish and good English. It offers a structured process, a focus on compliance, and close collaboration with logistics and sales teams.