Order Desk Executive

GROHE; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

GROHE in Turkey is seeking a dedicated Customer Care professional to manage quotations and order handling, ensuring smooth SAP processing and timely responses to customer inquiries.

The role calls for 3–4 years of relevant experience in customer service, quotations, and order management, with fluency in Turkish and good English. It offers a structured process, a focus on compliance, and close collaboration with logistics and sales teams.

Qualifications

• Bachelor’s degree in business administration (MBA preferred).
• Fluent written and spoken Turkish with conversational English.

Responsibilities

• Receive, validate and issue quotations per policies; ensure pricing accuracy.
• Process quotations into SAP following approval matrix and customer PO.
• Issue order confirmations with estimated values to customers.
• Check order availability and propose delivery options; update order status.
• Screen complex orders for technical content and commercial correctness.
• Coordinate with DC OM team and Credit controller to resolve delivery blocks.
• Monthly reporting on orders, deliveries, sales, and stock levels.
• Contribute to customer satisfaction and demand forecasting with planner.
• Assist stock ordering mapping to market demand and service spares.
• Support IMEA approvals to comply with local regulations for imports.

Skills

Customer service

Order management

Quotations

SAP

Turkish language

Education

Bachelor's degree in business administration

MBA

Tools

SAP

Job description

The primary purpose of the role is to ensure the customer satisfaction through fulfilling the customer’s need while maintaining the best service level throughout the Order Handling process. Acting as first point of contact with the customer and the Customer Care Unit.

Primary Responsibilities:

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Qualifications and Education:

• Bachelor’s degree in business administration, MBA (is a plus).
• Fluent written and spoken Turkish with a conversational command of English.

Experience:

• From 3 - 4 Years of experience in a comparable position.
• Previous work experience within functional vertical of Customer service, quotations & Order