German-Speaking Remote Support Specialist (100% Remote)

Cross Border Talents; Akdeniz; Remote; TRY 1,331,912 - 1,864,677; Full time

Benefits offered by this job

Health insurance

Competitive pay and incentive bonuses

Friendly, multilingual team environment

Equipment provided

Job summary

Cross Border Talents is seeking a Remote Customer Support Agent to assist German-speaking customers from Turkey. Your role will involve offering support via chat, email, and phone while ensuring high levels of customer satisfaction.

The ideal candidate will be fluent in both German and English, possess strong communication skills, and be detail-oriented and empathetic. We offer a 100% remote position with competitive pay, bonuses, and health insurance.

Qualifications

• Fluency in German and English required for customer support.
• Must possess strong communication skills for effective assistance.
• Detail-oriented approach is essential for handling customer queries.

Responsibilities

• Provide first-line support through chat, email, and phone.
• Handle customer returns, complaints, and technical issues.
• Monitor customer satisfaction and propose improvements.
• Collaborate with other departments to enhance service quality.

Skills

Proficient in German (C2)

Proficient in English (C1)

Strong written and verbal communication skills

Detail-oriented

Empathetic

Reliable

Job description

Cross Border Talents is seeking a Remote Customer Support Agent to assist German-speaking customers from Turkey. Your role will involve offering support via chat, email, and phone while ensuring high levels of customer satisfaction.

The ideal candidate will be fluent in both German and English, possess strong communication skills, and be detail-oriented and empathetic. We offer a 100% remote position with competitive pay, bonuses, and health insurance.