Remote German-Speaking Customer Support Specialist

Cross Border Talents; Seyhan; On-site; TRY 1,363,636 - 2,272,727; Full time

Benefits offered by this job

Full training provided

Growth opportunities

Flexible schedule

Performance bonuses

Job summary

Cross Border Talents is expanding its remote support team in Turkey and is seeking a fluent German (C2) and English (C1) speaker to deliver exceptional customer care to international clients.

The role involves managing customer inquiries, resolving account-related questions, and ensuring detailed documentation. Candidates should possess excellent interpersonal skills and empathy for customers. The position offers flexible scheduling and growth opportunities within the team.

Qualifications

• Fluent in German (C2) and English (C1) required.
• Prior customer service experience preferred.
• Ability to empathize with customers and communicate effectively.

Responsibilities

• Manage customer inquiries across multiple channels.
• Resolve product or account-related questions.
• Ensure timely and professional responses.
• Maintain accurate documentation.

Skills

Fluent German (C2)

Fluent English (C1)

Interpersonal skills

Customer empathy

Job description

Cross Border Talents is expanding its remote support team in Turkey and is seeking a fluent German (C2) and English (C1) speaker to deliver exceptional customer care to international clients.

The role involves managing customer inquiries, resolving account-related questions, and ensuring detailed documentation. Candidates should possess excellent interpersonal skills and empathy for customers. The position offers flexible scheduling and growth opportunities within the team.