German Customer Support Specialist - Remote with Perks

Cross Border Talents; Fatih; On-site; TRY 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Job summary

Cross Border Talents is seeking a German Customer Support Specialist in Turkey to be the primary contact for customers, delivering empathetic and professional assistance via phone, email, and chat.

You will resolve questions, assist with account changes, basic tech troubleshooting, and document interactions to maintain service quality. Remote work is available, and you will stay updated on policies and product changes to ensure consistent support.

Qualifications

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or Turkish residency
• Strong analytical, creative, and communication abilities
• Professional, proactive, and eager to learn in CS field

Responsibilities

• Support customers through phone, email, and chat, answering questions, resolving concerns, and providing high-quality service
• Share accurate information about products and services
• Assist with account changes, basic technical troubleshooting, and customer requests promptly
• Maintain thorough, well-organized records of all customer interactions to ensure consistent service standards
• Stay informed about company policies, product updates, and internal guidelines to provide dependable support
• Collaborate with teammates, exchange knowledge, and suggest improvements to strengthen processes and customer satisfaction

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

Cross Border Talents is seeking a German Customer Support Specialist in Turkey to be the primary contact for customers, delivering empathetic and professional assistance via phone, email, and chat.

You will resolve questions, assist with account changes, basic tech troubleshooting, and document interactions to maintain service quality. Remote work is available, and you will stay updated on policies and product changes to ensure consistent support.