German Customer Support Specialist — Remote + Perks

Cross Border Talents; Konak; Remote; TRY 240,000 - 420,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Specialist to join a remote team in Turkey. You will handle inquiries via phone, email, and chat, providing accurate information and empathetic assistance to clients.

The role requires German at C1 and English at B1, with at least 1 year in customer service. You will document interactions, stay updated on policies, and collaborate with colleagues to improve service quality.

Qualifications

• Proficiency in German at C1 level.
• Proficiency in English at B1 level.
• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Strong problem-solving, multitasking, and communication skills.
• Ability to work efficiently under pressure and manage tasks remotely.

Responsibilities

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support.
• Provide clear, accurate, and dependable information regarding products and services.
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively.
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence.
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance.
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction.

Skills

German (C1)

English (B1)

Customer service

Problem solving

Communication

Job description

Cross Border Talents is seeking a German-speaking Customer Support Specialist to join a remote team in Turkey. You will handle inquiries via phone, email, and chat, providing accurate information and empathetic assistance to clients.

The role requires German at C1 and English at B1, with at least 1 year in customer service. You will document interactions, stay updated on policies, and collaborate with colleagues to improve service quality.