German Call Center Pro — Remote, Bonuses & Benefits

Cross Border Talents

Konak

Remote

TRY 335,000 - 536,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive insurance

Meal allowance

Job summary

Cross Border Talents is excited to hire for a German Call Center position in Turkey (Work From Home). You will be the first point of contact for clients, delivering friendly, professional support from your home office.

Requirements include German (C1) and English (B1), at least 1 year in customer service (ideally in call centers), and the ability to work remotely. The role offers a competitive salary, performance bonuses, comprehensive insurance, and meal allowance to support daily needs.

Qualifications

Proficiency in German (C1 level).
Proficiency in English (B1 level).
Minimum 1 year of customer service experience, ideally in call centers or support roles.
Strong problem-solving, multitasking, and communication skills.
Ability to work remotely.
Competitive salary based on experience.
Performance bonuses.
Comprehensive insurance (health and life coverage).
Meal allowance.

Responsibilities

Provide assistance to customers through phone, email, and chat on inquiries, issues, and general support requests.
Guide users with clear, accurate information about services and products.
Handle updates, changes, or issue resolution promptly and professionally; keep organized and detailed records of customer interactions to ensure consistent service quality.
Stay up to date with company policies, procedures, and product updates to provide reliable support.
Collaborate with colleagues and share feedback to continuously improve support processes and customer satisfaction.