Customer Success Lead — B2B SaaS

Car Studio; Fatih; On-site; TRY 420,000 - 700,000; Full time

Job summary

Car Studio AI turns raw vehicle photos into showroom-quality visuals and serves automotive retailers and OEMs. We are seeking a Customer Success professional who can onboard new dealers, manage ongoing relationships, and drive value across calls, chat and email in English daily.

You will own a portfolio of dealers, monitor usage, spearhead renewals and upsells, and feed product insights back to the team. This is an on-site role based in Şişli, Istanbul, requiring full-time presence.

Qualifications

• Experience in customer success, account management or customer-facing support at a B2B SaaS company.
• Fluent spoken and written English, comfortable leading customer calls.
• Daily use of a CRM or helpdesk tool (HubSpot, Intercom, Zendesk, ClickUp or similar), and familiarity with Stripe or a similar billing platform.
• Familiarity and hands-on experience with AI models and tools in your daily work.
• Able to work full-time on-site from our Şişli office.

Responsibilities

• Onboard new customers: setup, training calls and first-week check-ins
• Be the main contact for a portfolio of dealers, dealer groups and marketplaces
• Track usage and account health, act early on accounts that slow down, and analyze churn, including churn from failed payments
• Handle questions by phone, chat and email; route technical issues clearly to the product team
• Drive renewals and upsells to higher-volume plans, and collect references and case studies
• Turn customer feedback into structured input for the product team

Skills

Customer success

Account management

Customer support

English fluency

CRM usage

Stripe familiarity

AI tools familiarity

On-site availability

Tools

HubSpot

Intercom

Zendesk

ClickUp

Job description

Car Studio AI turns raw vehicle photos into showroom-quality visuals and serves automotive retailers and OEMs. We are seeking a Customer Success professional who can onboard new dealers, manage ongoing relationships, and drive value across calls, chat and email in English daily.

You will own a portfolio of dealers, monitor usage, spearhead renewals and upsells, and feed product insights back to the team. This is an on-site role based in Şişli, Istanbul, requiring full-time presence.