Istanbul Sales Ops & Customer Service Leader
Safilo
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Job summary
Safilo Türkiye in Istanbul is seeking an experienced Sales Operations and Customer Service Manager to drive commercial effectiveness and operational excellence in the Turkish market. You will lead sales planning, forecasting, analytics, customer service and logistics, partnering with cross-functional teams to translate commercial goals into data-driven actions and sustainable growth.
This is a full-time, on-site role with career growth opportunities.
Qualifications
- Bachelor degree or equivalent in relevant fields.
- 5-7 years in Sales Operations or related roles.
- Experience with ERP/CRM systems (SAP, Salesforce, MS Dynamics).
- Strong analytical, reporting and data-driven decision making.
- Fluent Turkish and English, written and spoken.
- Proven people management is preferred.
Responsibilities
- Lead sales planning, forecasting and budgeting for Turkey.
- Coordinate demand planning with cross-functional teams.
- Develop dashboards, KPIs and performance analyses.
- Oversee customer service, logistics and order fulfilment.
- Drive continuous improvement and adoption of systems and tools.
- Lead and develop Customer Service and Logistics teams.
Skills
Education
Tools
Job description
Safilo Türkiye in Istanbul is seeking an experienced Sales Operations and Customer Service Manager to drive commercial effectiveness and operational excellence in the Turkish market. You will lead sales planning, forecasting, analytics, customer service and logistics, partnering with cross-functional teams to translate commercial goals into data-driven actions and sustainable growth.
This is a full-time, on-site role with career growth opportunities.
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