Hospitality SaaS Customer Success Specialist (Izmir)

HotelRunner; Konak; Sur place; TRY 2 222 000 - 3 210 000; Plein temps

Avantages offerts par ce poste

USD salary

Private health insurance

Monthly food card

transportation support

MacBook provided

Free snacks

Birthday off

Résumé du poste

HotelRunner is seeking a Customer Success Specialist to join our Izmir R&D Office and help hotel partners maximize value from our products. You will analyze issues, support configuration and onboarding, understand hotel workflows, and collaborate with Product, Engineering, and Sales to drive adoption.

Living in Izmir, you will build relationships, translate customer needs into actionable insights, and ensure a smooth customer journey.

Qualifications

• Engineering degree is a strong plus.
• 1–3 years in hospitality or accommodation industry preferred.
• Strong technical and analytical mindset with problem-solving skills.
• Familiarity with APIs, integrations, web technologies, and system workflows.
• Experience with SaaS, PMS, channel managers, or hotel distribution systems is a plus.
• Excellent English communication, both verbal and written.
• Living in Izmir is required.

Responsabilités

• Be the main point of contact for hotel partners and drive product adoption.
• Analyze and troubleshoot product issues and provide solutions to partners.
• Support configuration, implementation, deployment, and onboarding processes.
• Understand hotel operations and workflows to maximize product value.
• Collaborate with Product, Engineering, and Sales to ensure a smooth journey.
• Translate customer needs into actionable insights for internal teams.
• Maintain accurate CRM records of issues and interactions.

Connaissances

Technical aptitude

Analytical thinking

Problem-solving

English communication

Formation

Engineering degree (strong plus)

Outils

SQL

Description du poste

HotelRunner is seeking a Customer Success Specialist to join our Izmir R&D Office and help hotel partners maximize value from our products. You will analyze issues, support configuration and onboarding, understand hotel workflows, and collaborate with Product, Engineering, and Sales to drive adoption.

Living in Izmir, you will build relationships, translate customer needs into actionable insights, and ensure a smooth customer journey.