Customer Success Specialist

UPLICO Technology Inc.; Fatih; Presencial; TRY 240.000 - 360.000; Jornada completa

Descripción de la vacante

UPLICO Technology Inc. is seeking a Customer Success Specialist to own relationships with enterprise customers from go-live onward. You will ensure deep adoption, measurable value, and growth with us, while voicing customer needs to product, engineering, and sales.

The role shapes how our CS function operates and drives customer outcomes. You will lead onboarding, drive module adoption, and manage renewals, with a focus on delivering first meaningful results quickly and building strong executive

Formación

• 1 to 4 years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role

Responsabilidades

• Own a portfolio of enterprise accounts and be their main contact after signing
• Lead onboarding and implementation: kickoff, configuration, integrations with existing HR systems, user training, and go-live
• Drive adoption across modules and ensure customers reach their first meaningful results quickly
• Build and track customer health scores, identify churn risks early, and act on them before escalation
• Run regular business reviews with HR leaders, showing value delivered and setting next goals
• Spot expansion opportunities and hand to sales with context
• Support renewals with the commercial team
• Collect and document customer feedback for product and engineering
• Represent the customer in weekly product syncs and follow-ups
• Create onboarding playbooks, help center content, FAQs, and internal knowledge bases
• Handle escalations calmly and close the loop

Conocimientos

Customer Success

Account Management

Onboarding

Stakeholder Management

Data-driven

Turkish & English

Educación

Bachelor's degree

Herramientas

HubSpot

Intercom

Descripción del empleo

Uplico is an AI-native Agentic HR OS built for enterprises that want HR work to keep moving. The platform covers the full employee lifecycle on one platform: agentic sourcing with Compass, ATS and AI CV scoring, agentic phone interviews with Nora, video interviews, onboarding, performance management (OKR, KPI, 360), offboarding, and workforce analytics. AI agents take on the chasing, screening, and synthesis, while decisions stay with HR teams.

Uplico serves enterprises with 500+ employees across Turkey, the GCC, and the US. We are a small, ambitious team that moves fast and cares deeply about the experience we deliver. Every team member has real ownership and real impact.

The Role

We are looking for a Customer Success Specialist to own the relationship with our customers from go-live onward. You will make sure every company that chooses Uplico adopts it deeply, sees measurable value, and grows with us. You will also be the voice of the customer inside the company, working closely with the product, engineering, and sales teams.

This is a role for someone who wants to build, not just maintain. Our Customer Success function is still taking shape, and you will help define how it works.

What You Will Do

• Own a portfolio of enterprise accounts and act as their main point of contact after signing
• Lead onboarding and implementation: kickoff, configuration, integrations with existing HR systems, user training, and go-live
• Drive adoption across modules and make sure customers reach their first meaningful results quickly
• Build and track customer health scores, identify churn risks early, and act on them before they escalation
• Run regular business reviews with HR leaders, showing the value delivered and agreeing on next goals
• Spot expansion opportunities (new modules, new teams, new regions) and hand them to sales with clear context
• Support renewals together with the commercial team
• Collect, prioritise, and document customer feedback, turning it into structured input for product and engineering
• Represent the customer in weekly product syncs and follow up with customers when their requests ship
• Create and maintain onboarding playbooks, help center content, FAQs, and internal knowledge bases
• Handle escalations calmly and close the loop every time

What We Are Looking For

Required

• 1 to 4 years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role, ideally in B2B
• Bachelor's degree in Business, Management, Communication, Industrial Engineering, or a related field
• Fluent written and verbal Turkish and English
• Confidence working with senior stakeholders
• Proven ability to manage multiple accounts and priorities at the same time
• Strong technical knowledge
• Structured and data-minded: you track what matters and use it to make decisions
• Ownership mentality

Nice to Have

• Experience with HR processes, recruitment, or HR software (ATS, HRIS, performance tools)
• Experience onboarding enterprise customers or running implementation projects
• Familiarity with CS and CRM tools (HubSpot, Intercom, etc.)
• Experience working closely with product and engineering teams
• Interest in AI and agentic products

Success in This Role Looks Like

• High product adoption and active usage across your accounts
• Strong retention and on-time renewals
• Expansion opportunities identified and passed to sales
• Customer feedback that visibly shapes the product roadmap
• Customers who would happily act as references

What You Will Gain

• Ownership of a function that is still being built, with a direct say in how it scales
• Close work with the founding team and direct influence on product direction
• Deep experience with AI-native HR technology in one of the fastest-growing areas of enterprise software
• Exposure to enterprise customers across Turkey, the GCC, and the US
• A clear growth path toward Customer Success Lead as the team expands