Customer Success Specialist (English-speaking)

Car Studio; Fatih; On-site; TRY 420,000 - 700,000; Full time

Job summary

Car Studio AI turns raw vehicle photos into showroom-quality visuals and serves automotive retailers and OEMs. We are seeking a Customer Success professional who can onboard new dealers, manage ongoing relationships, and drive value across calls, chat and email in English daily.

You will own a portfolio of dealers, monitor usage, spearhead renewals and upsells, and feed product insights back to the team. This is an on-site role based in Şişli, Istanbul, requiring full-time presence.

Qualifications

• Experience in customer success, account management or customer-facing support at a B2B SaaS company.
• Fluent spoken and written English, comfortable leading customer calls.
• Daily use of a CRM or helpdesk tool (HubSpot, Intercom, Zendesk, ClickUp or similar), and familiarity with Stripe or a similar billing platform.
• Familiarity and hands-on experience with AI models and tools in your daily work.
• Able to work full-time on-site from our Şişli office.

Responsibilities

• Onboard new customers: setup, training calls and first-week check-ins
• Be the main contact for a portfolio of dealers, dealer groups and marketplaces
• Track usage and account health, act early on accounts that slow down, and analyze churn, including churn from failed payments
• Handle questions by phone, chat and email; route technical issues clearly to the product team
• Drive renewals and upsells to higher-volume plans, and collect references and case studies
• Turn customer feedback into structured input for the product team

Skills

Customer success

Account management

Customer support

English fluency

CRM usage

Stripe familiarity

AI tools familiarity

On-site availability

Tools

HubSpot

Intercom

Zendesk

ClickUp

Job description

Car Studio AI turns raw vehicle photos into showroom-quality visuals. We serve automotive retailers and OEMs, and our customers include Mercedes-Benz Certified and Toyota operations in nine countries. We are a fast-moving team that values ownership, speed and results.

Who we are looking for

We are looking for someone who makes customers successful after the contract is signed. You onboard new dealers and OEM programs, get them to first results fast, spot usage drops before they turn into churn and find the next expansion. Most of our customers are outside Türkiye, so you work in English every day across calls, chat and email. You stay calm with a frustrated customer, stay structured with follow-ups, and dig into why a workflow isn’t working.

What you’ll do

• Onboard new customers: setup, training calls and first-week check-ins
• Be the main contact for a portfolio of dealers, dealer groups and marketplaces
• Track usage and account health, act early on accounts that slow down, and analyze churn, including churn from failed payments
• Handle questions by phone, chat and email; route technical issues clearly to the product team
• Drive renewals and upsells to higher-volume plans, and collect references and case studies
• Turn customer feedback into structured input for the product team

Must-have

• Experience in customer success, account management or customer-facing support at a B2B SaaS company
• Fluent spoken and written English, comfortable leading customer calls
• Daily use of a CRM or helpdesk tool (HubSpot, Intercom, Zendesk, ClickUp or similar), and familiarity with Stripe or a similar billing platform
• Familiarity and hands-on experience with AI models and tools in your daily work
• Able to work full-time on-site from our Şişli office

Nice to have

• Automotive background: dealership, used cars, marketplace, OEM or dealer software
• Telesales or phone-based customer experience: comfortable picking up the phone proactively
• Other languages besides English (Arabic, Russian, German, Dutch)
• Experience with renewals, upsell targets, MRR and NRR

How we work

Few meetings, clear ownership. You own your accounts and your numbers: time to first value, product usage, renewals, MRR and NRR. When you find a better onboarding flow, we ship it the next day, with no approval chain.