Customer Success & Accounts Manager

NCR Atleos; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

NCR Atleos is seeking a proactive Customer Management Specialist in Istanbul to manage and grow customer relationships, ensuring high levels of service delivery and satisfaction.

You will act as the primary contact for assigned accounts, drive adoption and renewal efforts, and collaborate with Sales, Operations, Engineering, and Support to optimize outcomes for customers across the region. Bilingual Turkish and English is preferred.

Qualifications

• Experience in Customer Success, Account Management, or related role.
• Experience in service management within a matrix organization.
• Strong CRM and stakeholder engagement skills.
• Experience handling escalations and service delivery activities.
• Fluent in Turkish and English (written and spoken).
• Excellent communication, presentation, and problem-solving abilities.
• Situational leadership and the ability to influence stakeholders.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Lead regular business reviews as primary customer contact.
• Drive adoption, retention, and growth opportunities.
• Monitor customer health and implement improvement plans.
• Prepare KPI reports and customer presentations.
• Support renewals, invoicing, and T&M reporting.
• Coordinate with Sales, Operations, Engineering, and Support for delivery.
• Identify upsell and cross-sell opportunities.
• Ensure compliance and address deviations.
• Handle inquiries, escalations, and incidents.

Skills

Customer relationships

Stakeholder engagement

Communication

Problem solving

Presentation

Analytical skills

Project management

Empathy

Job description

NCR Atleos is seeking a proactive Customer Management Specialist in Istanbul to manage and grow customer relationships, ensuring high levels of service delivery and satisfaction.

You will act as the primary contact for assigned accounts, drive adoption and renewal efforts, and collaborate with Sales, Operations, Engineering, and Support to optimize outcomes for customers across the region. Bilingual Turkish and English is preferred.