Customer Management Specialist

NCR Atleos; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

NCR Atleos is seeking a proactive Customer Management Specialist in Istanbul to manage and grow customer relationships, ensuring high levels of service delivery and satisfaction.

You will act as the primary contact for assigned accounts, drive adoption and renewal efforts, and collaborate with Sales, Operations, Engineering, and Support to optimize outcomes for customers across the region. Bilingual Turkish and English is preferred.

Qualifications

• Experience in Customer Success, Account Management, or related role.
• Experience in service management within a matrix organization.
• Strong CRM and stakeholder engagement skills.
• Experience handling escalations and service delivery activities.
• Fluent in Turkish and English (written and spoken).
• Excellent communication, presentation, and problem-solving abilities.
• Situational leadership and the ability to influence stakeholders.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Lead regular business reviews as primary customer contact.
• Drive adoption, retention, and growth opportunities.
• Monitor customer health and implement improvement plans.
• Prepare KPI reports and customer presentations.
• Support renewals, invoicing, and T&M reporting.
• Coordinate with Sales, Operations, Engineering, and Support for delivery.
• Identify upsell and cross-sell opportunities.
• Ensure compliance and address deviations.
• Handle inquiries, escalations, and incidents.

Skills

Customer relationships

Stakeholder engagement

Communication

Problem solving

Presentation

Analytical skills

Project management

Empathy

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Role: Customer Management SpecialistLocation: Istanbul, TurkeyRole Summary:We are seeking a proactive and customer-focused Customer Management Specialist to manage and grow customer relationships, drive customer satisfaction, and ensure successful service delivery. The successful candidate will be responsible for managing a portfolio of small to medium-sized customer accounts while supporting strategic customers in collaboration with senior team members. This role requires strong customer engagement, operational coordination, service management, and commercial awareness to drive customer retention, growth, and long-term success.Key Responsibilities:Manage and develop relationships with assigned customer accounts.Act as the primary point of contact for customers and lead regular business reviews.Drive customer adoption, satisfaction, retention, and growth opportunities.Monitor customer health, identify risks, and implement improvement plans.Prepare and deliver KPI reports, performance reviews, and customer presentations.Support contract renewals, invoicing activities, Time & Material (T&M) reporting, and collections when required.Handle customer inquiries, complaints, escalations, and incident management activities.Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.Gather and analyze customer feedback and provide recommendations for service improvements.Apply project management principles to support deployments, installations, and customer initiatives.Ensure compliance with contractual obligations and document any service delivery deviations.Identify upsell and cross-sell opportunities and support revenue growth initiatives.Requirements:Experience in Customer Success, Account Management, Service Delivery, Client Management, or a related customer-facing role.Experience in service management and working within a matrix organization.Strong customer relationship management and stakeholder engagement skills.Experience managing customer escalations and service delivery activities.Good analytical skills with the ability to interpret customer and operational data.Strong communication, presentation, and problem-solving abilities.Situational leadership capabilities and the ability to influence stakeholders.Demonstrates empathy, builds customer trust, and instills confidence.Fluent in Turkish and English (written and spoken) or other local language requirements as applicable.#LI-SM1Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.