Bilingual Spanish/English Customer Account Specialist

Trive Credit; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Trive Credit, headquartered in Istanbul, seeks a Customer Account Specialist to assist customers across phone, email and chat channels with a focus on speed, accuracy, and customer delight.

You will adhere to company policies, use CRM tools, and strive to meet performance targets while maintaining compliance. Fluency in Spanish and English at B2 level or higher is required for this role.

Qualifications

• Spanish native-level proficiency required
• English at least B2
• Clear communication across channels
• Empathy and problem solving
• Attention to data privacy and handling sensitive information

Responsibilities

• Handle inquiries across channels (inbound, email, live chat) according to business needs
• Provide accurate, timely customer solutions while following policies and regulatory requirements
• Communicate professionally and empathetically, adapting to customer needs
• Meet individual KPIs for productivity, quality, and service levels
• Follow data protection guidelines when handling customer information

Skills

Customer service

Communication

Problem solving

Multichannel support

CRM familiarity

Tools

CRM software

Job description

Trive Credit, headquartered in Istanbul, seeks a Customer Account Specialist to assist customers across phone, email and chat channels with a focus on speed, accuracy, and customer delight.

You will adhere to company policies, use CRM tools, and strive to meet performance targets while maintaining compliance. Fluency in Spanish and English at B2 level or higher is required for this role.