Customer Management Specialist

NCR Atleos Corporation; Ataşehir; On-site; TRY 350,000 - 520,000; Full time

Job summary

NCR Atleos, a global leader in expanding financial access, seeks a Customer Management Specialist in Istanbul to manage a portfolio of small to medium-sized customer accounts. You will drive customer satisfaction, coordinate service delivery, and collaborate with Sales, Operations, Engineering, and Support teams to ensure successful outcomes.

You will monitor health, lead reviews, and contribute to renewals and growth initiatives while aligning with contractual obligations and ensuring

Qualifications

• Experience in Customer Success or Account Management.
• Experience in service delivery within a matrix organization.
• Strong communication and problem-solving abilities.
• Fluent in Turkish and English (written and spoken).

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Act as the primary point of contact and lead regular business reviews.
• Drive customer adoption, satisfaction, retention, and growth opportunities.
• Monitor customer health, identify risks, and implement improvement plans.
• Prepare and deliver KPI reports, performance reviews, and customer presentations.
• Support contract renewals, invoicing, Time & Material reporting, and collections when required.
• Handle customer inquiries, complaints, escalations, and incident management activities.
• Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.
• Gather and analyze customer feedback and provide recommendations for service improvements.
• Apply project management principles to support deployments and initiatives.
• Ensure compliance with contractual obligations and document deviations.
• Identify upsell and cross-sell opportunities and support revenue growth initiatives.

Skills

CRM

Stakeholder management

Analytical skills

Communication

Problem solving

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Role: Customer Management Specialist

Location: Istanbul, Turkey

Role Summary:

We are seeking a proactive and customer-focused Customer Management Specialist to manage and grow customer relationships, drive customer satisfaction, and ensure successful service delivery. The successful candidate will be responsible for managing a portfolio of small to medium-sized customer accounts while supporting strategic customers in collaboration with senior team members. This role requires strong customer engagement, operational coordination, service management, and commercial awareness to drive customer retention, growth, and long-term success.

Key Responsibilities:

• Manage and develop relationships with assigned customer accounts.
• Act as the primary point of contact for customers and lead regular business reviews.
• Drive customer adoption, satisfaction, retention, and growth opportunities.
• Monitor customer health, identify risks, and implement improvement plans.
• Prepare and deliver KPI reports, performance reviews, and customer presentations.
• Support contract renewals, invoicing activities, Time & Material (T&M) reporting, and collections when required.
• Handle customer inquiries, complaints, escalations, and incident management activities.
• Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.
• Gather and analyze customer feedback and provide recommendations for service improvements.
• Apply project management principles to support deployments, installations, and customer initiatives.
• Ensure compliance with contractual obligations and document any service delivery deviations.
• Identify upsell and cross-sell opportunities and support revenue growth initiatives.

Requirements:

• Experience in Customer Success, Account Management, Service Delivery, Client Management, or a related customer-facing role.
• Experience in service management and working within a matrix organization.
• Strong customer relationship management and stakeholder engagement skills.
• Experience managing customer escalations and service delivery activities.
• Good analytical skills with the ability to interpret customer and operational data.
• Strong communication, presentation, and problem-solving abilities.
• Situational leadership capabilities and the ability to influence stakeholders.
• Demonstrates empathy, builds customer trust, and instills confidence.
• Fluent in Turkish and English (written and spoken) or other local language requirements as applicable.

#LI-SM1 Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.