Customer Success & Growth Specialist

NCR Atleos Corporation; Ataşehir; On-site; TRY 350,000 - 520,000; Full time

Job summary

NCR Atleos, a global leader in expanding financial access, seeks a Customer Management Specialist in Istanbul to manage a portfolio of small to medium-sized customer accounts. You will drive customer satisfaction, coordinate service delivery, and collaborate with Sales, Operations, Engineering, and Support teams to ensure successful outcomes.

You will monitor health, lead reviews, and contribute to renewals and growth initiatives while aligning with contractual obligations and ensuring

Qualifications

• Experience in Customer Success or Account Management.
• Experience in service delivery within a matrix organization.
• Strong communication and problem-solving abilities.
• Fluent in Turkish and English (written and spoken).

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Act as the primary point of contact and lead regular business reviews.
• Drive customer adoption, satisfaction, retention, and growth opportunities.
• Monitor customer health, identify risks, and implement improvement plans.
• Prepare and deliver KPI reports, performance reviews, and customer presentations.
• Support contract renewals, invoicing, Time & Material reporting, and collections when required.
• Handle customer inquiries, complaints, escalations, and incident management activities.
• Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.
• Gather and analyze customer feedback and provide recommendations for service improvements.
• Apply project management principles to support deployments and initiatives.
• Ensure compliance with contractual obligations and document deviations.
• Identify upsell and cross-sell opportunities and support revenue growth initiatives.

Skills

CRM

Stakeholder management

Analytical skills

Communication

Problem solving

Job description

NCR Atleos, a global leader in expanding financial access, seeks a Customer Management Specialist in Istanbul to manage a portfolio of small to medium-sized customer accounts. You will drive customer satisfaction, coordinate service delivery, and collaborate with Sales, Operations, Engineering, and Support teams to ensure successful outcomes.

You will monitor health, lead reviews, and contribute to renewals and growth initiatives while aligning with contractual obligations and ensuring