Aftersales Growth & Partnerships Lead

Bluepath Robotics; İzmit; On-site; TRY 900,000 - 1,500,000; Full time

Job summary

Bluepath Robotics is seeking a senior aftersales leader to own service call operations and contract management. You will price maintenance contracts, spare parts programs, and training services, while tracking performance with CSAT/NPS and key KPIs.

You will collaborate with sales, finance, and product teams to drive revenue growth, manage global partner networks, and support proposals with strong aftersales input. Travel domestically or abroad may be required.

Qualifications

• Minimum 4 years of experience in automation, robotics, industrial systems, or technology-driven aftersales/service environments.
• At least 7 years of direct experience in aftersales management, customer success, contract management or service business development.
• Hands-on experience in designing aftersales offerings (contracts, SLAs, packages).
• Prior involvement in customer-facing roles with proven ability to manage expectations and resolve issues.

Responsibilities

• Take ownership of aftersales service call operations and contract management to meet SLA commitments and renewals.
• Define, manage, and own pricing of aftersales packages in collaboration with sales and finance teams.
• Track service call resolution performance using CSAT, NPS, and KPIs; lead initiatives to improve customer experience.
• Develop customer-facing documentation, offers, and presentations for aftersales solutions.
• Build and train integrators and international partners to scale aftersales networks domestically and abroad.
• Support sales during proposals and contract negotiations with aftersales input.
• Identify opportunities in aftermarket services and contribute to revenue growth targets.
• Analyze recurring customer needs and feed insights back to product and service teams.

Skills

Customer orientation

Negotiation

Stakeholder management

Team leadership

English proficiency

Education

Bachelor’s degree in Engineering/Industrial Management/Business Admin

Tools

Salesforce

SAP CS

Jira Service Management

Job description

Bluepath Robotics is seeking a senior aftersales leader to own service call operations and contract management. You will price maintenance contracts, spare parts programs, and training services, while tracking performance with CSAT/NPS and key KPIs.

You will collaborate with sales, finance, and product teams to drive revenue growth, manage global partner networks, and support proposals with strong aftersales input. Travel domestically or abroad may be required.