After Sales Lead

Bluepath Robotics; İzmit; On-site; TRY 900,000 - 1,500,000; Full time

Job summary

Bluepath Robotics is seeking a senior aftersales leader to own service call operations and contract management. You will price maintenance contracts, spare parts programs, and training services, while tracking performance with CSAT/NPS and key KPIs.

You will collaborate with sales, finance, and product teams to drive revenue growth, manage global partner networks, and support proposals with strong aftersales input. Travel domestically or abroad may be required.

Qualifications

• Minimum 4 years of experience in automation, robotics, industrial systems, or technology-driven aftersales/service environments.
• At least 7 years of direct experience in aftersales management, customer success, contract management or service business development.
• Hands-on experience in designing aftersales offerings (contracts, SLAs, packages).
• Prior involvement in customer-facing roles with proven ability to manage expectations and resolve issues.

Responsibilities

• Take ownership of aftersales service call operations and contract management to meet SLA commitments and renewals.
• Define, manage, and own pricing of aftersales packages in collaboration with sales and finance teams.
• Track service call resolution performance using CSAT, NPS, and KPIs; lead initiatives to improve customer experience.
• Develop customer-facing documentation, offers, and presentations for aftersales solutions.
• Build and train integrators and international partners to scale aftersales networks domestically and abroad.
• Support sales during proposals and contract negotiations with aftersales input.
• Identify opportunities in aftermarket services and contribute to revenue growth targets.
• Analyze recurring customer needs and feed insights back to product and service teams.

Skills

Customer orientation

Negotiation

Stakeholder management

Team leadership

English proficiency

Education

Bachelor’s degree in Engineering/Industrial Management/Business Admin

Tools

Salesforce

SAP CS

Jira Service Management

Job description

Taking full ownership of aftersales service call operations and contract management, ensuring SLA commitments are consistently met and renewals are managed in line with commercial agreements

Defining, managing, and directly owning the pricing of aftersales packages (maintenance contracts, spare parts programs, training services) in collaboration with sales and finance teams

Tracking service call resolution performance through customer satisfaction metrics (NPS, CSAT) as well as financial and logistics KPIs (e.g., aftersales revenue, warranty cost per unit, spare parts availability, response time, first-time-fix rate) and leading initiatives to improve customer experience

Developing customer-facing documentation, offers, and presentations for aftersales solutions

Building, managing, and developing the capability of integrators and international partners, including training on service standards and SLA compliance, to build scalable aftersales networks (domestic and abroad)

Supporting sales teams with aftersales input during proposals and contract negotiations

Identifying business opportunities in aftermarket services and contributing to revenue growth targets

Analyzing recurring customer needs/issues and feeding insights back to product and service teams

Experience

Minimum 4 years of overall experience in automation, robotics, industrial systems, or technology-driven aftersales/service environments

At least 7 years of direct experience in aftersales management, customer success, contract management or service business development

Hands-on experience in designing aftersales offerings (contracts, SLAs, packages)

Prior involvement in customer-facing roles with proven ability to manage expectations and resolve issues

International exposure and working with integrator or distributor networks is a strong plus

Education

Bachelor’s degree in Engineering, Industrial Management, or Business Administration

Additional certifications in Contract Management, Aftersales Excellence, or Customer Success Management are a plus

Ongoing interest in professional development and customer-focused innovation is highly valued

Proven experience managing and leading teams, including performance management, coaching, and talent development.

Strong customer orientation and ability to build long-term relationships

Commercial awareness with ability to design revenue-generating aftersales models,

Proficiency in contract drafting, negotiation, and lifecycle management

Excellent communication and negotiation skills with both technical and business stakeholders

Structured and analytical approach to problem-solving and continuous improvement

Familiarity with CRM and aftersales management tools (Salesforce, SAP CS, Jira Service Management, etc.)

Fluent in English, with strong written and verbal communication

Valid driver’s license

Need to Relocate or Mobility

Willingness to travel (domestic or abroad) for customer visits, contract negotiations, and partner management activities

Mobility to work across customer and integrator sites when required