Public Bus Aftersales: Key Account Lead

Mercedes-Benz Türk A.Ş.; Fatih; On-site; TRY 180,000 - 280,000; Full time

Job summary

Mercedes-Benz Türk A.Ş. is seeking an experienced Aftersales Manager to oversee the public bus aftersales portfolio, from tender participation to contract execution.

You will visit customers to assess aftersales service and spare parts needs and drive marketing activities for campaigns and service agreements. Responsibilities include monitoring workshop operations, analyzing turnover and costs, and coordinating invoicing and payment follow-ups with dealers, while aligning with MBT and HQ

Qualifications

• Bachelor degree in engineering or business administration.
• Min. 2 years of experience in aftersales roles or aftersales related departments.
• Strong coordination with internal business partners and excellent communication skills with public customers.
• Fluent English both in written and spoken.
• Excellent knowledge of MS Office applications.
• Customer-oriented mindset with strong analytical and problem-solving skills.
• Strategic thinking abilities with excellent negotiation and presentation skills.

Responsibilities

• Visit the public and private public bus customers regularly to determine their needs for after-sales service and spare parts.
• Participation directly in public tenders or support dealer participation.
• Coordinate the documentation follow-up and preparation process of tenders on behalf of MBT.
• Actively carry on marketing activities for ongoing aftersales campaigns and prepare offers for service contracts to Public and Private Public Bus customers.
• Perform After-Sales Public Bus market analysis and prepare necessary reports/presentations.
• Follow up the workshop operations and services performed in the garages of the customers or in dealer workshops within the framework of the tenders.
• Follow up and report the public and city bus turnovers of dealers; plan actions with dealer aftersales management to increase turnover.
• Monitor and regularly report the costs of ongoing operations.
• Coordinate the invoicing processes of the ongoing operations both at the customer and at the MBT end, and perform the payment follow-ups.
• Follow up the contracts of the tenders or accepted offers and prepare the operational dimension for the services mentioned in the contracts.
• Execute marketing activities regarding city buses and public customers (campaigns, service contracts etc.) by involving the dealer network.
• Execute short and long term planning activities for after sales public business in accordance with MBT and HQ strategies.

Skills

Coordination with internal partners

Public customer communication

Fluent English

Customer-oriented mindset

Analytical and problem-solving

Strategic thinking

Negotiation and presentation

Education

Bachelor's degree in engineering or business administration

Tools

MS Office

Job description

Mercedes-Benz Türk A.Ş. is seeking an experienced Aftersales Manager to oversee the public bus aftersales portfolio, from tender participation to contract execution.

You will visit customers to assess aftersales service and spare parts needs and drive marketing activities for campaigns and service agreements. Responsibilities include monitoring workshop operations, analyzing turnover and costs, and coordinating invoicing and payment follow-ups with dealers, while aligning with MBT and HQ