After Sales Service Specialist

XCMG Group; Çankaya; On-site; TRY 300,000 - 400,000; Full time

Job summary

XCMG Group in Turkey is seeking a Service Coordinator to manage after-sales service coordination, maintenance scheduling, and field operations in collaboration with technicians and service managers.

You will serve as the first point of contact for after-sales inquiries, provide information on repair timelines, collect customer feedback, maintain service records, and support spare parts and logistics to ensure timely delivery of parts.

Responsibilities

• Coordinate service requests, maintenance schedules, and field operations in collaboration with technicians and service managers.
• Follow up on open service cases to ensure prompt completion and customer satisfaction.
• Serve as the first point of contact for after-sales inquiries.
• Provide accurate information on service processes, repair timelines, and machine delivery.
• Collect customer feedback and report recurring issues to management.
• Prepare and maintain service records, work orders, and technical documentation.
• Ensure all service activities are properly recorded in the system.
• Generate periodic service performance and customer satisfaction reports.
• Support spare parts ordering and tracking processes related to service operations.
• Coordinate with logistics and warehouse teams to ensure timely delivery of parts.

Job description

Coordinate service requests, maintenance schedules, and field operations in

collaboration with technicians and service managers.

Follow up on open service cases to ensure prompt completion and customer

satisfaction.

Customer Communication:

Serve as the first point of contact for after-sales inquiries.

Provide accurate information on service processes, repair timelines, and machine

delivery.

Collect customer feedback and report recurring issues to management.

Documentation & Reporting

Prepare and maintain service records, work orders, and technical documentation.

Ensure all service activities are properly recorded in the system.

Generate periodic service performance and customer satisfaction reports.

Spare Parts & Logistics Support

Support spare parts ordering and tracking processes related to service operations.

Coordinate with logistics and warehouse teams to ensure timely delivery of parts