After Sales Director

Mindpicked; Fatih; On-site; TRY 600,000 - 1,000,000; Full time

Job summary

MINDPICKED is seeking an experienced After Sales Director for a global machinery manufacturer. The role leads service, parts, and dealer networks, driving customer satisfaction and service revenue across regions.

You will build and develop a high-performing team, plan budgets, implement after-sales marketing initiatives, and ensure alignment with global standards while optimizing field operations and supplier relationships. Strong leadership and strategic thinking are essential.

Qualifications

• Minimum 15+ years management experience in a related field.
• Degree in Engineering (Mechanical or Electrical/Electronic) preferred.
• Strong leadership, communication and team-building skills.

Responsibilities

• Build, lead, motivate and develop a high-performing service team.
• Oversee all service and technical aspects for the full product range.
• Coordinate after-sales marketing activities and dealer network.
• Manage online promotions for dealers to maintain retail standards.
• Lead market research and implement improvements for customer satisfaction.
• Develop budgets, reporting tools, and operational plans.
• Plan and monitor dealer service and parts networks; assess dealer standards.
• Handle customer and dealer complaints and drive resolutions.
• Support service sales development and key supplier relationships.
• Provide effective training to the retail network to enhance service quality.

Skills

People management

Leadership

Time management

Customer oriented

Analytical skills

Problem solving

Education

Bachelor's degree in Engineering (Mechanical or Electrical/Electronic)

Job description

MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential. We specialize in middle and senior management recruitment in various sectors and countless job functions.

We are looking for a After Sales Director for our client. Our client is a machinery manufacturing company operating at a global scale.

Requirements:

• Build, lead, motivate and develop a highly successful team that achieves its objectives,
• To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets,
• To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction,
• Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction,
• Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after-sales service,
• Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling,
• Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary, reviewed once a year,
• Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints,
• Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers,
• Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.

Qualifications:

• Minimum 15+ years management experience in related field is preferred, as well as technical,experience preferably managing in a technical field with direct reports,
• Bachelor’s Degree in Engineering Departments (preferably Mechanical or Electrical Electronic Engineering),
• Excellent analytical and problem-solving,
• Excellent people and time management,
• Customer oriented,
• Strong leadership ability and team spirit,