Head of After Sales (Gaziantep)

Michael Page; Şahinbey; On-site; TRY 900,000 - 1,400,000; Full time

Job summary

Michael Page is seeking an experienced After Sales Director to lead and develop all aftersales activities for a growing construction equipment organization in Turkey. Reporting directly to the General Manager, you will drive service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support.

The role requires strong leadership of multi-site teams, budget management, and the ability to build strategic relationships

Qualifications

• Bachelor's degree in Engineering.
• Minimum 10 years in aftersales/service operations/technical services or customer support.
• Proven experience in construction equipment, heavy machinery or related sectors.
• Strong leadership of multi-site service operations.

Responsibilities

• Develop and implement aftersales strategy aligned with business objectives.
• Lead nationwide service, spare parts, warranty, and technical support operations.
• Manage performance of multiple service locations and ensure delivery standards.
• Drive customer satisfaction, retention, and service profitability.
• Monitor and improve operational KPIs across aftersales functions.
• Budget forecasting and cost optimization for the department.
• Ensure spare parts availability and inventory control.
• Lead continuous improvement initiatives to increase efficiency and service quality.
• Build relationships with key customers and strategic accounts.
• Collaborate with Sales, Finance, and Operations to support growth.
• Recruit, coach, and lead multi-location teams.
• Ensure compliance with policies and safety standards.
• Provide performance analysis and strategic recommendations to senior management.

Skills

Leadership

Strategic planning

Budget management

KPIs & performance management

Stakeholder management

Cross-functional collaboration

Customer satisfaction

Education

Bachelor's degree in Engineering

Job description

We are looking for an experienced After Sales Director to lead and develop all aftersales activities across a growing construction equipment organization. Reporting directly to the General Manager, this role will be responsible for driving service performance, customer satisfaction, operational excellence, and profitability across service, spare parts, warranty, and technical support functions.

Our client is a leading organization operating in the construction equipment industry, representing globally recognized brands and serving customers across multiple regions. With a well-established sales and service network, the company supports customers in construction, infrastructure, quarrying, mining, and related sectors through a strong commitment to technical expertise and customer service.

Description

• Develop and implement the company's aftersales strategy in line with business objectives.
• Lead nationwide service, spare parts, warranty, and technical support operations.
• Manage the performance of multiple service locations and ensure consistency in service delivery standards.
• Drive customer satisfaction, customer retention, and service profitability.
• Establish, monitor, and improve operational KPIs across all aftersales functions.
• Manage departmental budgets, forecasting activities, and cost optimization initiatives.
• Ensure the availability and efficient management of spare parts inventory.
• Develop and implement continuous improvement initiatives to increase efficiency and service quality.
• Build strong relationships with key customers and strategic accounts.
• Work closely with Sales, Finance, and Operations teams to support overall business growth.
• Recruit, develop, coach, and lead high-performing teams across different locations.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Provide regular performance analysis and strategic recommendations to senior management.

Profile

• Bachelor's degree in Engineering.
• Minimum 10 years of experience within aftersales, service operations, technical services, or customer support functions.
• Proven experience within the construction equipment, heavy equipment, industrial machinery, commercial vehicles, agricultural machinery, or related sectors.
• Strong leadership experience managing multi-site service operations and geographically dispersed teams.
• Solid understanding of service, spare parts, warranty, and technical support processes.
• Strong commercial acumen with the ability to drive both customer satisfaction and profitability.
• Experience managing budgets, performance metrics, and operational improvement projects.
• Demonstrated ability to build, develop, and motivate teams.
• Excellent communication, stakeholder management, and leadership skills.

Job Offer

Opportunity to join a well-established and growing organization within the construction equipment industry.

Strategic leadership role with direct exposure to executive management.

Significant influence over the development and transformation of the aftersales organization.